Last Updated: July 16, 2026By checking this box, submitting payment, or booking an experience on chefeigo.com, you agree to the full terms and legal policies of EIGO (Emmanuelle International Gourmet Organization).
Payment & Booking: Full payment or a designated deposit is required upfront to lock in and secure your event date on our calendar.Public Class Cancellations: Cancel 7+ days before class for a 100% refund/credit. Cancellations within 7 days or "no-shows" are entirely non-refundable.
Private Chef & Corporate Cancellations:14+ days prior: Full refund minus a 10% administrative and planning fee.7 to 13 days prior: Eligible for a 50% refund or a one-time rescheduling credit (subject to chef availability and a $150 fee).Less than 7 days prior: 100% non-refundable and non-reschedulable due to ingredient sourcing and staff booking.Group Discount Thresholds: Headcount reductions that drop your group size below the required promotional thresholds (e.g., Lucky 7 Deal) will automatically forfeit the discount. Remaining guests will be re-invoiced at standard per-guest rates.Allergies & Dietary Restrictions: Clients must notify EIGO in writing of all food allergies at least 72 hours before the event. While we take safety precautions, we operate in mixed environments and cannot guarantee zero cross-contamination.Venue Requirements: For in-home/site events, the client must provide a clean, safe, fully functional kitchen. EIGO reserves the right to cancel an active event without a refund if staff encounters unsafe or hostile conditions.Media Release: EIGO may use photos or videos captured during your event for promotional or website use unless you explicitly opt out in writing prior to the event start.Governing Law: All services and agreements are governed by the laws of the State of Nevada, with legal jurisdiction held exclusively in Clark County, NV.To read our comprehensive guidelines, please view our full Terms & Conditions and Refund Policy links in the footer of chefeigo.com.
We respect your privacy and we will never share your personal information with anyone.
If a guest cancellation or headcount reduction drops your total group size below the required promotional threshold, the tiered discount will be completely forfeited. Your remaining final invoice balance will be automatically recalculated and adjusted back to standard individual per-guest rates.4. Rescheduling Requests
5. Weather, Emergencies, and Force MajeureIf EIGO must cancel or postpone your event due to extreme unsafe weather conditions, chef medical emergencies, or a Force Majeure event, you will be notified immediately. In these rare instances, you will receive your choice of:
6. Processing of Approved RefundsApproved refunds are processed internally within 3 to 5 business days. Please note that depending on your banking institution, it may take an additional 5 to 10 business days for the funds to officially post back to your original credit card or payment method.7. Contact UsTo officially request a cancellation, reschedule, or refund, please submit your request in writing via email or call our business line directly:
EIGO
2117 Hillsgate st, Nevada 89134, United States
© 2026 Emmanuelle International Gourmet Organization. All Rights reserved.